RE: The Australia Post Experience
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Imagine a well established system, with decades of process evolution and automated technology and 1 job to do…and they oopsy a package into the nether. Our postal system is packed with union workers and constantly attacked by budget cuts with each new administration so it is no better in 🇨🇦 Canada really. Luckily we have fedex, purolator and a whole bunch of smaller regional express delivery companies as alternatives. The competition makes it necessary to remain good at what you do as a commodity service that can lose a customer for good from a bad experience.
I didn’t know you are from down under! So many good hivers from Oz.
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There are so many good hive users in Australia because we increasingly have only one way to communicate with the outside world given the stellar performance of our national mail carrier.
We are an adaptable bunch, and don't let adversity stop us.
I don't think it is wrong to assert dissapointment at corporate/ governmental incompetence. They say that the process isn't designed to be frustrating, but when the same experience occurs at multiple organisations ... it feels uh, intentional.
So much a waste of our lives. But writing the post made me feel slightly better.
Another power of hive.